Are you contemplating starting a reseller-hosting Kenya service? Well, this is an ideal business idea as most Kenyans are just waking up to the immense benefits of having their business online.
The demand for websites is going up every month, and this simply means more business to web hosting and web design services.
With the right business plan, completed by a decent marketing strategy, cracking the reseller hosting domain should not be a problem for you at all.
To help you with your journey, below we have listed some of the things you need to look for when shopping for a reseller hosting service provider in Kenya. Keep reading to find out more.
Great uptime score
One of the most important factors that you must look for when shopping for a reseller hosting service provider in Kenya is the uptime score.
Ideally, you should always consider a 24×7 operating web host with powerful servers supported by steady connections.
Don’t go for resellers whose minimum uptime score is below 99.5%. Anything else will have devastating effects on your business.
In the web hosting field in Kenya, you will have customers with varying needs. As such, you can never offer a one-size-fits-all solution. As a reseller, you must always target to sell customizable web hosting packages in Kenya.
Whenever a customer comes for a package, you should be able to assign them a bandwidth, a disc space, domains and even a specified number of email addresses.
To be able to address such needs of your clients, you need a reseller service provider who can let you offer such customization without any trouble at all.
Additionally, check if your preferred partner has gradation options. Over time, your customers may experience business growth and may need to upgrade their packages.
You should be able to accommodate such growth, and that is only possible if your parent company has upgrade options.
Value added features
If you need to stand up to your competition in web hosting in the Kenyan market, then you must be ready to offer extra to your clients.
This is usually in terms of additional features that will help your clients have a better hosting experience with your company.
As such, it is crucial that the parent hosting company you want to work with also offer you these features so that you can pass them on to your clients.
Without such features, most of the clients won’t see the need to host with you when they can simply go to your competitor and get these features with no additional costs.
They must have cPanel Administered servers
When you have a cPanel reseller account, you will be free from bothering with server issues because your parent company will be responsible for server maintenance and management.
In such a manner, you will have the flexibility to manage your hosting services as you please, freeing up your time from some of the most tedious server management tasks.
Reliable customer support
Clients expect you to offer 24/7 customer support. As such, you should also expect to get support from your parent host whenever you have issues that require immediate attention.
Therefore, strive to work with companies so that you can easily reach their support when you are having challenges.
They should have multiple ways to access them, including live chat, emails and phone calls. Before you sign up for a package, try out their support by launching inquiries to see how quickly and how professional their support is.
If they have sloppy support, then don’t waste your time and money with them.
White label possibilities
Most people interested in reseller hosting Kenya normally assume that hosting sellers charge exorbitant prices. However, this is never the case.
With the possibilities of white labelling, you will have a chance to create your own brand identity and unique selling proposition with the reseller package from the parent host.
This will give you more authenticity and credibility, making it easy for you to grow your business. As such, we highly recommend that you consider only the resellers that can allow you to white-label their products.
Finally, you want to work with a company that has a stellar reputation for offering quality services to their clients.
One way to find out about this is to check the reviews of the company. If a company has a lot of good or positive reviews, it implies that their clients are happy, and you are also likely to have a good experience with them.
If the company, however, has lots of negative reviews, it means that its services don’t meet the expectations of its clients. As such, you should stay away from them.
Never buy resellers hosing Kenya services from a company whose reviews you haven’t seen anywhere.